Refund policy
🔄 30-Day Return & Refund Policy
We want you and your furry friend to be 100% happy with your order! 🐾
📦 Returns
- You have 30 days from the date you receive your order to request a return.
- To be eligible, items must be unworn, unused, with tags, and in their original packaging.
- Please keep your receipt or proof of purchase.
To start a return, email us at dropshopne12@gmail.com. We’ll provide a return shipping label and instructions.
Items sent without first requesting a return will not be accepted.
🐶 Damages & Issues
Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately at dropshopne12@gmail.com so we can make it right.
❌ Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (food, flowers, plants)
- Custom or personalized orders
- Personal care products (beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you’re unsure, reach out — we’ll help clarify!
🔄 Exchanges
The quickest way to get what you want is to return your item and place a new order once your return is accepted.
🇪🇺 EU Customers
If your order ships to the European Union, you have a 14-day cooling-off period. You can return items for any reason within 14 days. Items must be unworn, unused, with tags, and in their original packaging, along with proof of purchase.
💰 Refunds
- Once we receive and inspect your return, we’ll notify you about your refund status.
- Approved refunds are processed to your original payment method within 10 business days.
- It may take extra time for your bank or credit card company to post the refund.
- If more than 15 business days have passed after approval, email us at dropshopne12@gmail.com.
💡 Quick Tip for Customers
- Returns are easy, fast, and stress-free — we handle the label and instructions.
- Your satisfaction is our priority!